The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.


Quantity: The number of licenses you purchase is the maximum Number of Users and the maximum Number of Computer Systems the purchased software can be installed on or that can access the software if on a network.

License Type: Non-Commercial Licenses are for private and internal business use only. They do not cover the commercial use of software for inter-business support, advice, or consulting. Commercial Licenses allow you to use your software for inter-business support, advice, or consulting. This license type is generally suitable for Accountants, Consultants, Valuers, Realtors and other professionals providing a service to their clients.

Software is in Microsoft Excel format and Excel is required for use.